Privacy Policy

Effective Date: March 30, 2026 | Last Updated: March 30, 2026

This Privacy Policy describes how Bucks County Flooring ("Company," "we," "us," or "our") collects, uses, discloses, and processes personal information in connection with our website, services, marketing activities, and business operations. By accessing our website, submitting a form, calling us, or interacting with our services, you acknowledge and agree to the practices described herein.

1. Information We Collect

We collect personal information you provide directly, information collected automatically, and information obtained from third parties, including:

• Name, email address, phone number, mailing address, and other contact details
• Project details, property information, service preferences, and budget information
• IP address, browser type, device identifiers, operating system, referring URLs, and pages visited
• Location data, including precise geolocation when available
• Cookies, pixel tags, web beacons, and similar tracking technologies
• Information from third-party data providers, advertising networks, social media platforms, and public databases
• Call recordings, chat transcripts, and communications with our team
• Payment and billing information when applicable

2. How We Use Your Information

We use collected information for any lawful business purpose, including:

• Providing, operating, and improving our flooring services and website
• Responding to inquiries, processing estimates, and managing customer relationships
• Marketing, advertising, and promotional purposes — including email, SMS, phone, direct mail, and digital advertising
• Personalizing content, advertisements, and offers based on your interests and behavior
• Analyzing website traffic, user behavior, and campaign performance
• Creating audience segments and lookalike audiences for advertising
• Generating leads and connecting consumers with service providers
• Any other purpose disclosed at the time of collection or permitted by law

3. How We Share and Sell Your Information

We may share, sell, rent, license, or otherwise disclose your personal information to third parties for any lawful purpose, including:

• Service providers and contractors who perform services on our behalf, including installation contractors, marketing agencies, analytics providers, and CRM platforms
• Lead buyers and aggregators — we may sell or share your contact information and project details with third-party flooring companies, contractors, home improvement companies, and lead generation networks
• Advertising partners — we share data with advertising platforms including Google, Meta (Facebook/Instagram), Microsoft, and other ad networks for targeted advertising, retargeting, conversion tracking, and audience building
• Data brokers and resellers — we may sell or license personal information to data brokers, marketing companies, and other third parties for their own marketing purposes
• Affiliated businesses — we may share information with affiliated companies, parent companies, subsidiaries, and business partners
• Legal and compliance — to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests from public authorities
• Business transfers — in connection with a merger, acquisition, sale of assets, bankruptcy, or other business transaction

By submitting your information through our website, forms, or by contacting us, you expressly consent to the sale and sharing of your personal information as described above.

4. Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to collect information about your browsing activity. This includes first-party and third-party cookies for analytics (Google Analytics), advertising (Google Ads, Meta Pixel, Microsoft Advertising), retargeting, and conversion tracking. We may also use session replay and heatmap tools to understand user behavior. You may disable cookies through your browser settings, but doing so may affect website functionality.

5. Third-Party Advertising and Remarketing

We participate in interest-based advertising and remarketing programs. Third-party platforms may collect information about your visits to our website and other sites to serve targeted advertisements. This includes Google Ads remarketing, Facebook Custom Audiences, and similar programs. You may opt out of interest-based advertising through the DAA at optout.aboutads.info or the NAI at optout.networkadvertising.org.

6. Communications

By providing your contact information, you consent to receive communications from us and our partners via email, SMS/text message, phone calls (including autodialed and pre-recorded calls), and direct mail for marketing, promotional, and transactional purposes. Message and data rates may apply. You may opt out of marketing emails by clicking "unsubscribe" in any email, or reply STOP to any text message. Opting out of marketing communications does not opt you out of transactional or service-related communications.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. We may retain your information indefinitely unless you request deletion and we are legally required to comply.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data, or to opt out of the sale of personal information. To exercise any rights, contact us below. We will respond within the timeframe required by applicable law. Exercising certain rights may limit our ability to provide services to you.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Security

We implement reasonable safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy at any time without prior notice. Changes are effective when posted. Continued use of our website or services after changes constitutes acceptance of the updated Policy.

12. Contact Us

Bucks County Flooring
Email: info@buckscountyflooring.com
Phone: (215) 486-6807